As a not-for-profit registered charity, Epilepsy Toronto is accountable to its members and the public at large, and governed by a volunteer Board of Directors who determine operating policy.

 ANTI-HARASSMENT/DISCRIMINATION POLICY & COMPLAINTS PROCEDURE

The Ontario Human Rights Code guarantees the right of every individual to freedom from harassment in the workplace related to race, ancestry, place of origin, colour, ethnic origin, gender, sexual orientation, age, family status or disability.

Epilepsy Toronto, operates in a diverse community, and has a moral and legal obligation shared by all to respect the rights and differences of all.

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ANTI-RACISM, ACCESS, & EQUITY POLICY

Epilepsy Toronto recognizes that the City of Toronto is composed of a vast and rich diversity of communities. Accordingly, while upholding the Ontario Human Rights Code (the “Code”), Epilepsy Toronto is committed to ensuring that its mission and operations are inclusive and accessible to all. Under the Code every person has a right to equal treatment regardless of “race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sexual orientation, age, marital status, family status, disability, record of employment offenses, and income.”

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DISPUTE RESOLUTION PROCEDURE

In circumstances where a consumer/client may express dissatisfaction with the service provided.

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PRIVACY POLICY

Epilepsy Toronto (ET) respects and protects the privacy of its members, volunteers, staff, donors, and community partners and is committed to full and complete compliance with the directives of the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Freedom of Information and Protection of Privacy Act (FIPPA).
This policy outlines Epilepsy Toronto’s procedures relating to the collection, use, protection and disclosure of personal and confidential information. The policy applies to Epilepsy Toronto employees, consultants, volunteers and students and to any person providing services on our behalf.

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ACCESSIBILITY PLAN, POLICIES & PROCEDURES FOR CUSTOMER SERVICE

The policies contained within the Plan meet the requirements of the Accessibility standards for Customer Service, Ontario Regulation 429/07 and are good practice.

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POLICY ON CRIMINAL REFERENCE CHECKS

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